Refund & Returns Policy

Last updated: 10 September 2026

This policy applies to all orders placed on elmontwear.co.uk, operated by LCOSTA ECOM LTD, 483 Green Lanes, London, England, N13 4FG.

We currently sell to customers in the United Kingdom, selected European countries, the United States, Canada and Australia.

This policy sits alongside any statutory consumer rights that apply in your country. For UK customers, this includes rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Nothing in this policy limits any mandatory consumer rights.

1. Cancelling before dispatch
You can request to cancel your order for a full refund at any time before it has been dispatched. Email us at contact@elmontwear.co.uk with your order number.

If your order has already been dispatched, we may no longer be able to stop the shipment, but you can still request a return in accordance with this policy and any statutory cancellation rights that apply to you.

2. Returns window
You may return eligible items for a refund within 30 days of the date you receive your order.

For UK customers, this is longer than the standard 14-day statutory cancellation period for eligible online purchases.

Customers in Europe, the United States, Canada and Australia may also have additional consumer rights under local law. Where applicable law provides greater protection, those rights will apply.

3. Condition of returned items
To be eligible for a full refund under our 30-day returns policy, items should be unworn, unwashed and undamaged, with tags attached and, where possible, returned in their original packaging.

Items may be inspected or tried on only as reasonably necessary to check their fit, appearance and condition.

Where permitted by law, we may reduce the refund if an item has been handled beyond what is reasonably necessary to inspect it.

For hygiene reasons, underwear, swimwear and other sealed hygiene-sensitive items cannot be returned once the hygiene seal has been broken, unless the item is faulty, damaged or incorrect.

4. How to return
Email contact@elmontwear.co.uk with your order number and the item or items you wish to return.

We will confirm your return and provide the correct return address and instructions within 1 business day.

Please do not send a return before receiving our return instructions, as the correct return location may vary depending on the order and destination country.

Please include your order number inside the parcel and use a tracked return service. Keep your proof of postage until your refund has been completed.

5. Return shipping costs
If you are returning an item because you changed your mind, ordered the wrong size or no longer want the product, you are responsible for the cost of return postage unless applicable law requires otherwise.

This applies to returns from the United Kingdom, Europe, the United States, Canada and Australia.

If the return is due to our error, for example a faulty, damaged, incorrect or misdescribed item, we will cover reasonable return costs where required and refund any applicable standard delivery charge.

6. International returns, customs and duties
Customers returning orders from outside the United Kingdom should contact us before sending the parcel so we can provide the correct international return instructions.

Where applicable, returned parcels should be clearly declared as returned goods to help avoid unnecessary customs charges.

Import duties, taxes or customs fees originally paid directly to customs authorities, couriers or other third parties may need to be reclaimed directly from the relevant authority or provider.

Any mandatory rights under local consumer law remain unaffected.

7. Faulty, damaged or incorrect items
If an item arrives faulty, damaged, incorrect or is not as described, please contact us as soon as possible, ideally within 7 days of delivery, with your order number and photos where appropriate.

We will review the issue and arrange an appropriate solution, which may include a replacement, refund or other remedy required by applicable law.

For UK customers, your rights under the Consumer Rights Act 2015 remain fully protected. Customers in other countries may also have additional rights under their local consumer protection laws.

The suggested 7-day contact period helps us resolve problems quickly but does not limit your statutory rights.

8. Refunds
Once we receive and inspect your return, we will email you to confirm the status of your refund.

Approved refunds will be issued to your original payment method.

Where statutory cancellation rights apply, refunds will be processed within the timeframe required by applicable law. For other approved returns, we aim to process refunds within 14 days of receiving the returned goods.

Depending on your bank, card issuer or payment provider, it may take a further 3 to 5 business days for the funds to appear in your account.

For international payments, exchange-rate differences or currency conversion fees applied by your bank or payment provider are outside our control.

9. Bundles, promotional items and free gifts
If products were purchased as part of a bundle, multi-pack or promotional set, the complete set should normally be returned together to receive a full refund under our change-of-mind returns policy.

If your order included a free promotional gift, we may ask you to return the gift together with the qualifying order.

This does not limit your statutory rights where an individual product is faulty, damaged or incorrect.

10. Exchanges
We do not offer direct exchanges.

If you need a different size, colour or product, please return the original item for a refund and place a new order.

11. Late or missing refunds
If you have not received your refund after the timeframe above, first check with your bank, card issuer or payment provider, as processing times may vary.

If the refund still has not appeared, email us at contact@elmontwear.co.uk and we will investigate it.

12. Contact
For any questions about returns, refunds or cancellations, contact:

Elmont Wear
Operated by LCOSTA ECOM LTD
483 Green Lanes
London, England
N13 4FG
United Kingdom

Email: contact@elmontwear.co.uk

We reply within 1 business day, Monday to Friday, 09:00 to 18:00 UK time.